Responsible Gaming Policy

1. Our Commitment

Xylaronforge is committed to promoting responsible gaming practices and ensuring player wellbeing. While our platform is a social casino offering entertainment with virtual currency only and not real money gambling, we recognize the importance of maintaining healthy gaming habits and providing support for all users.

2. Platform Nature and Distinctions

However, even entertainment gaming should be enjoyed responsibly. This policy outlines our commitments and the tools available to help players maintain healthy gaming habits.

3. Age Verification and Protection

We implement age verification measures including:

• Mandatory age confirmation during account creation
• Regular age verification checks
• Immediate account suspension if underage use is suspected
• Reporting mechanisms for suspected underage access

4. Self-Limitation Tools

Xylaronforge provides several tools to help players manage their gaming activity:

Session Time Reminders

Players receive periodic reminders during extended gaming sessions to encourage breaks and awareness of time spent on the platform.

Self-Exclusion Options

Players can choose to self-exclude from the platform for periods of:

• 24 hours
• 7 days
• 30 days
• 6 months
• Permanent exclusion

During self-exclusion, account access is restricted and cannot be reversed until the chosen period expires.

Activity Monitoring

Players can view their gaming activity history including session duration, frequency, and virtual currency usage patterns to help maintain awareness of their habits.

5. Support Organization Links

6. Protection of Vulnerable Players

We are committed to protecting vulnerable individuals:

Warning for Those with Gambling History

Intervention Measures

We monitor for concerning patterns and may:

• Display responsible gaming messages to users showing extended play
• Offer self-exclusion options to users with concerning activity patterns
• Provide direct links to support services
• Restrict access if necessary to protect user wellbeing

7. Education and Awareness

We provide educational resources to help users understand:

• The difference between social casino entertainment and real money gambling
• Signs of problematic gaming behavior
• Healthy gaming practices and time management
• Available support resources and how to access them
• The importance of balance between gaming and other life activities

8. Virtual Currency Transparency

9. Staff Training

All Xylaronforge staff members receive training on:

• Responsible gaming principles and practices
• Identifying signs of problematic gaming behavior
• Appropriate responses and support resources
• Privacy and sensitivity when dealing with player concerns
• New Zealand gambling support services and referral procedures

10. Complaint and Concern Procedures

Players or concerned individuals can contact us regarding responsible gaming issues:

Email: support@xylaronforge.com

Subject Line: Responsible Gaming Concern

All concerns are treated confidentially and responded to within 24-48 hours. We take all reports seriously and will take appropriate action to protect player wellbeing.

11. Regulatory Compliance

Xylaronforge operates in compliance with:

• New Zealand Gambling Act 2003
• New Zealand Privacy Act 2020
• Applicable consumer protection laws
• International best practices for social gaming platforms

12. Continuous Improvement

We are committed to continuously improving our responsible gaming practices by:

• Regularly reviewing and updating this policy
• Monitoring emerging research on gaming behavior
• Implementing new tools and features to support player wellbeing
• Seeking feedback from users and support organizations
• Staying current with industry best practices

13. Contact Information

For questions about this Responsible Gaming Policy or to request assistance:

Email: support@xylaronforge.com

Responsible Gaming Officer: support@xylaronforge.com